Ana Frida Silva Martínez

This is to certify that

Ana Frida Silva Martínez

has completed 12 hours of learning on the theme

The student has studied the language and skills for:

• Reviewing and assessing a project • Discussing problems and suggesting solutions • Taking part in a meeting in which you exchange ideas about the best way to improve a company's sales • Evaluating and commenting on different types of businesses • Describing an issue and investigating various solutions • Giving a presentation on a project review

April 2, 2025

Communicating effectively at work

This is to certify that

has completed 12 hours of learning on the theme

The student has studied the language and skills for:

• Sharing personal experiences and describing events • Expressing regrets • Giving a detailed account • Reporting an event and what was said • Describing important events in your life • Telling an anecdote about an accident

March 3, 2025

This is to certify that

has completed 12 hours of learning on the theme

The student has studied the language and skills for:

• Resolving problems with customer service on the telephone • Asking for and giving information clearly and precisely • Taking part in a police interview to discover who committed a crime • Successfully taking part in a discussion on art • Making complaints and looking for a solution • Taking part in a role-play of a radio programme, with a focus on question forms and the language of interviewing

March 3, 2025

This is to certify that

Ana Frida Silva Martínez

has completed 12 hours of learning on the theme

The student has studied the language and skills for:

• Making recommendations in a group discussion • Making a marketing pitch • Reacting appropriately to proposals • Reaching consensus in a meeting without offending anyone • Chairing and taking part in a meeting • Making balanced arguments in a group discussion

February 4, 2025

Negotiating effectively