Carolina Mendez Jimenez

This is to certify that

has completed 12 hours of learning on the theme

The student has studied the language and skills for:

• Describing your childhood experiences and comparing them with others' • Showing interest to encourage conversation • Beginning and maintaining a conversation and showing interest • Expressing annoyance • Keeping a conversation going when meeting new people • Telling a story

April 27, 2025

This is to certify that

Carolina Mendez Jimenez

has completed 12 hours of learning on the theme

The student has studied the language and skills for:

• Share details about good and bad customer experiences • Analyse and interpret customer feedback • Appraise and develop service recovery solutions • Facilitate better collaboration in group problem-solving • Write a public message to a customer or client • Collaborate to come up with a successful recovery plan

March 29, 2025

Collaborating to problem-solve

This is to certify that

Carolina Mendez Jimenez

has completed 12 hours of learning on the theme

The student has studied the language and skills for:

• Asking for and checking information related to a work trip • Accepting and refusing invitations when making arrangements • Networking and making formal introductions • Starting and finishing a conversation, and finding out more about someone • Dealing with changes to plans and finding solutions • Making and refusing social invitations on the phone

March 1, 2025

Socialising and networking

This is to certify that

has completed 12 hours of learning on the theme

The student has studied the language and skills for:

• Discussing the best way to communicate through emails • Buying tickets for an event • Discussing online bullying and how to deal with it • Talking about the benefits of new things in technology • Debating the need for art in society • Talking about the effect of technology on our lives

February 4, 2025