Julieta Figueiras

This is to certify that

has completed 12 hours of learning on the theme

The student has studied the language and skills for:

• Making recommendations and suggestions and reaching an agreement in order to plan a tour • Talking about a memorable holiday • Giving advice to visitors to your country • Booking flights and hotels • Following instructions and checking for understanding • Choosing a flat or a house

June 5, 2025

This is to certify that

Julieta Figueiras

has completed 12 hours of learning on the theme

The student has studied the language and skills for:

• Exchange detailed logistical information • Compare the impact of different choices • Identify detail in complex, unfamiliar texts • Share opinions to agree on priorities • Write an email to communicate detailed changes or updates • Assess unexpected issues, prioritise solutions and communicate details of changes

May 6, 2025

Communicating information with precision and clarity

This is to certify that

Julieta Figueiras

has completed 12 hours of learning on the theme

The student has studied the language and skills for:

• Share details about good and bad customer experiences • Analyse and interpret customer feedback • Appraise and develop service recovery solutions • Facilitate better collaboration in group problem-solving • Write a public message to a customer or client • Collaborate to come up with a successful recovery plan

April 25, 2025

Collaborating to problem-solve

This is to certify that

Julieta Figueiras

has completed 12 hours of learning on the theme

The student has studied the language and skills for:

• Asking for and checking information related to a work trip • Accepting and refusing invitations when making arrangements • Networking and making formal introductions • Starting and finishing a conversation, and finding out more about someone • Dealing with changes to plans and finding solutions • Making and refusing social invitations on the phone

March 3, 2025

Socialising and networking

This is to certify that

Julieta Figueiras

has completed 12 hours of learning on the theme

The student has studied the language and skills for:

• Justifying your opinions in a debate about English as a global language • Discussing and reaching a group consensus • Asking for and giving information related to the supply of services • Discussing the location of a new business • Discussing a business and suggesting improvements • Giving a business presentation about a restaurant

February 27, 2025

Discussing ideas