Martha Lucia Ramirez Aranguren

This is to certify that

Martha Lucia Ramirez Aranguren

has completed 12 hours of learning on the theme

The student has studied the language and skills for:

• Reviewing and assessing a project • Discussing problems and suggesting solutions • Taking part in a meeting in which you exchange ideas about the best way to improve a company's sales • Evaluating and commenting on different types of businesses • Describing an issue and investigating various solutions • Giving a presentation on a project review

April 3, 2025

Communicating effectively at work

This is to certify that

has completed 12 hours of learning on the theme

The student has studied the language and skills for:

• Resolving problems with customer service on the telephone • Asking for and giving information clearly and precisely • Taking part in a police interview to discover who committed a crime • Successfully taking part in a discussion on art • Making complaints and looking for a solution • Taking part in a role-play of a radio programme, with a focus on question forms and the language of interviewing

March 21, 2025

This is to certify that

Martha Lucia Ramirez Aranguren

has completed 10 hours of learning on the theme

The student has studied the language and skills for:

• Complaining about others and finding solutions to resolve conflict • Discussing ethical issues and agreeing on appropriate solutions • Discussing and evaluating different options and reaching agreement • Taking part in an appraisal meeting • Taking part in a hot air balloon debate • Taking a vote in a meeting

February 5, 2025

Resolving issues in a team