Mukul Singh Raghav

This is to certify that

Mukul Singh Raghav

has completed 9 hours of learning on the theme

The student has studied the language and skills for:

• Planning a team-building event for your company • Justifying your opinions, and agreeing and disagreeing in a business context • Taking part in a project progress meeting • Discussing and developing ideas for a product launch • Giving a presentation on a project review • Giving practical solutions to a problem

March 4, 2025

Carrying out projects

This is to certify that

Mukul Singh Raghav

has completed 9 hours of learning on the theme

The student has studied the language and skills for:

• Justifying your opinion in a discussion about dinner parties • Discussing and coming to a decision • Taking part in a meeting and reaching agreement • Making suggestions and reaching an agreement in a group in order to plan an event • Responding to and clarifying other people’s opinions in a discussion • Making, accepting and refusing offers while negotiating

February 28, 2025

Participating effectively in group discussions

This is to certify that

Mukul Singh Raghav

has completed 9 hours of learning on the theme

The student has studied the language and skills for:

• Share details about good and bad customer experiences • Analyse and interpret customer feedback • Appraise and develop service recovery solutions • Facilitate better collaboration in group problem-solving • Write a public message to a customer or client • Collaborate to come up with a successful recovery plan

February 28, 2025

Collaborating to problem-solve

This is to certify that

Mukul Singh Raghav

has completed 9 hours of learning on the theme

The student has studied the language and skills for:

• Buying and negotiating best prices online • Discussing what's easy and what's difficult and ranking ideas • Buying and selling, travel and services • Explaining and giving advice • Discussing and reaching a decision • Discussing the pros and cons of different solutions to a problem and coming to an agreement

February 28, 2025

Discussing money matters