Ngoc Tran Vuong

This is to certify that

Ngoc Tran (IE) Vuong

has completed 9 hours of learning on the theme

The student has studied the language and skills for:

• Share details about good and bad customer experiences • Analyse and interpret customer feedback • Appraise and develop service recovery solutions • Facilitate better collaboration in group problem-solving • Write a public message to a customer or client • Collaborate to come up with a successful recovery plan

May 9, 2025

Collaborating to problem-solve

This is to certify that

has completed 9 hours of learning on the theme

The student has studied the language and skills for:

• Emphasising key words and actively listening to what someone says • Telling a story that is easy for the listener to follow • Describing past experiences related to my work or studies • Reporting events • Giving advice and making compliments • Talking about things I used to love

February 20, 2025

This is to certify that

Ngoc Tran Vuong

has completed 9 hours of learning on the theme

The student has studied the language and skills for:

• Comparing ideas and agreeing a plan • Looking at statistics and making plans • Taking part in organising an event • Discussing problems and agreeing changes • Taking part in a discussion about who to hire for the position of a salesperson • Making a request and asking for permission

February 20, 2025

Participating in meetings

This is to certify that

Ngoc Tran Vuong

has completed 9 hours of learning on the theme

The student has studied the language and skills for:

• Making a complaint to a supplier • Asking and answering questions after a presentation • Talking about qualifications required for certain jobs • Describing an issue and giving recommendations • Giving a short presentation on what workplace skills the class has • Reaching an agreement in a meeting

February 19, 2025

Developing work skills