25.10.20
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NC
Norelys Claret Rosal García
1 Credential
1 Issuer
Certificate
This is to certify that
Norelys Claret Rosal García
has completed 12 hours of learning on the theme
The student has studied the language and skills for:
• Share details about good and bad customer experiences • Analyse and interpret customer feedback • Appraise and develop service recovery solutions • Facilitate better collaboration in group problem-solving • Write a public message to a customer or client • Collaborate to come up with a successful recovery plan
Signed
Director of Learning and Teaching Products British Council
Date
March 26, 2025
English
Collaborating to problem-solve
B1 Intermediate
Collaborating to problem-solve
Collaborating to problem-solve
__
English
Collaborating to problem-solve
B1 Intermediate
Collaborating to problem-solve
March 26, 2025
British Council English
