Susanta Sarkar Subho

This is to certify that

has completed 12 hours of learning on the theme

The student has studied the language and skills for:

• Telling anecdotes about embarrassing situations • Talking about big decisions you have made and regrets • Telling stories about yourself and your life • Tell a story about an unusual or interesting experience • Giving your thoughts informally when you are angry or unhappy about something or with someone • Talking about an event you have attended and responding to other people’s accounts

March 23, 2025

This is to certify that

Susanta Sarkar Subho

has completed 9 hours of learning on the theme

The student has studied the language and skills for:

• Share details about good and bad customer experiences • Analyse and interpret customer feedback • Appraise and develop service recovery solutions • Facilitate better collaboration in group problem-solving • Write a public message to a customer or client • Collaborate to come up with a successful recovery plan

February 11, 2025

Collaborating to problem-solve