- CertificateThis is to certify thatNorelys Claret Rosal Garcíahas completed 12 hours of learning on the themeThe student has studied the language and skills for:• Share details about good and bad customer experiences • Analyse and interpret customer feedback • Appraise and develop service recovery solutions • Facilitate better collaboration in group problem-solving • Write a public message to a customer or client • Collaborate to come up with a successful recovery planSignedDirector of Learning and Teaching Products British CouncilDateMarch 26, 2025EnglishCollaborating to problem-solveB1 IntermediateCollaborating to problem-solve

Certificate

This is to certify that
Norelys Claret Rosal García
has completed 12 hours of learning on the theme
The student has studied the language and skills for:
• Share details about good and bad customer experiences
• Analyse and interpret customer feedback
• Appraise and develop service recovery solutions
• Facilitate better collaboration in group problem-solving
• Write a public message to a customer or client
• Collaborate to come up with a successful recovery plan
Signed
Director of Learning and Teaching Products
British Council
Date
March 26, 2025

English
Collaborating to problem-solve
B1 Intermediate
Collaborating to problem-solve

Norelys Claret Rosal García
The British Council English course is designed by expert teams to equip learners with the skills and confidence needed to use English in everyday workplace scenarios. The work pathway is designed for graduates and professionals looking to establish or advance their career, or expand their skillset for better performance.
This certificate is awarded for completing 12 hours of learning on a module in the Work pathway. The pathway features modules that focus on workplace scenarios such as managing meetings, preparing presentations, handling workplace conversations, and planning ideas with colleagues.
Skills / Knowledge
- Workplace English
- Core Skills
Issued on
March 26, 2025
Expires on
Does not expire
Earning Criteria
Required
12 hours of learning
Progress test score: 70% or higher